Using negotiation to resolve conflicts is known as what?

Using negotiation to resolve conflicts is best described as conflict resolution. This process involves finding mutually agreeable solutions to disagreements, facilitating communication between parties, and working towards an outcome that addresses the interests and needs of all involved. Conflict resolution skills are essential in healthcare settings, particularly for Certified Nursing Assistants (CNAs), as they often interact with patients, families, and team members.

Successful conflict resolution fosters a collaborative environment, enhances relationships, and minimizes the impact of disputes on patient care. By employing negotiation techniques, parties can clarify their positions, understand each other's perspectives, and reach a resolution that is satisfactory to everyone. The focus is on problem-solving rather than avoidance or suppression of the conflict, making it a more constructive approach.