What is an appropriate way for a CNA to communicate with clients?

Using clear and simple language is essential for effective communication with clients. This approach ensures that the information shared is easily understood, particularly since many clients may not have a medical background. Clear language minimizes confusion and helps build trust, as clients feel more comfortable when they understand what is being discussed about their care.

It's important to remember that clients may be anxious or confused about their health, so simplifying the language can help ease their worries and enhance their ability to participate in their own care actively. Good communication is also a fundamental aspect of establishing rapport and ensuring that clients feel respected and valued.

In contrast, using complex medical jargon can create barriers to understanding, leaving clients feeling alienated or unsure about their health conditions or treatments. Speaking loudly and slowly may come across as patronizing, especially if the client does not have hearing difficulties. Avoiding eye contact can signal disinterest or lack of engagement, which can harm the therapeutic relationship between the CNA and the client. Therefore, using clear and simple language is the most effective way to communicate with clients and foster a supportive and understanding environment.